Frequently Asked Questions (FAQs)

StepSoft

Email: fofitasejda876@gmail.com
Phone: +1 312 999 8918
Address: 20052 Carol Dr, Hilmar, California 95324, USA

1. Are your products authentic?

Yes. All products sold by StepSoft are 100% authentic and sourced from trusted suppliers. We operate as an independent retailer and are not affiliated with, endorsed by, or officially connected to UGG® or Birkenstock®. All trademarks belong to their respective owners.

2. What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, American Express, and Discover, as well as other secure payment methods displayed at checkout.

3. Do you offer free shipping?

Yes. StepSoft offers free standard shipping on all orders over $50 within the United States. Orders under $50 may incur a standard shipping fee, which will be shown at checkout.

4. How long does shipping take?

Orders are usually processed within 1–2 business days.
Standard delivery typically takes 5–7 business days, depending on your location and carrier conditions.

5. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number so you can follow your delivery.

6. What is your return policy?

You may return eligible items within 14 days of delivery, provided they are unused, unworn, and in original packaging. Please review our Return & Refund Policy for full details.

7. How do I start a return?

To initiate a return, contact us at:
📧 fofitasejda876@gmail.com
📞 +1 312 999 8918

Please include your order number and reason for return.

8. Do you offer exchanges?

Yes, exchanges may be available depending on stock. Contact our support team to request an exchange for a different size or style.

9. Do you ship internationally?

At this time, StepSoft ships only within the United States. International shipping is not currently available.

10. Can I cancel or change my order?

Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible if you need assistance.

11. How can I contact customer support?

You can reach us via:

We aim to respond within 24–48 business hours.

12. Do you have a physical store?

No. StepSoft is an online-only store, allowing us to offer competitive pricing and convenient shopping from anywhere.